From michael@mail.eisinc.com Fri Jan 02 13:24:03 2004 Received: from [66.193.178.6] (helo=mail.eisinc.com) by cpanel.logical.net with esmtp (TLSv1:DES-CBC3-SHA:168) (Exim 4.24) id 1AcTxr-0006mI-4q for eis@lists.logical.net; Fri, 02 Jan 2004 13:24:03 -0500 Received: from betty ([192.168.0.140]) by mail.eisinc.com (8.12.9/8.12.8) with SMTP id i02IKFvr020882 for ; Fri, 2 Jan 2004 13:20:15 -0500 Message-ID: <001601c3d15d$99ce3e60$8c00a8c0@eisinc.com> From: "Mike Clarke" To: Date: Fri, 2 Jan 2004 13:24:03 -0500 MIME-Version: 1.0 Content-Type: multipart/related; type="multipart/alternative"; boundary="----=_NextPart_000_0012_01C3D133.B0D6A4A0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Cc: Subject: [Eis] MASET News Volume 666 -- January 21, 2004 X-BeenThere: Eis@lists.logical.net X-Mailman-Version: 2.1.3 Precedence: list Reply-To: Mike Clarke List-Id: Dirty Laundry List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 02 Jan 2004 18:24:03 -0000 This is a multi-part message in MIME format. ------=_NextPart_000_0012_01C3D133.B0D6A4A0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0013_01C3D133.B0D6A4A0" ------=_NextPart_001_0013_01C3D133.B0D6A4A0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable MASET News, Thirty-Third Edition=20 Vol.33, December 17, 2003=20 Welcome to MASET News A monthly publication dedicated to the communication = between MASET and our many interested friends, customers and potential = customers=20 Visit our web site at: www.masetllc.com=20 =20 click for pdf=20 =20 =20 New on the MASET Web Site=20 a.. We have not added anything to the web this month. = However, there are many new and exciting additions coming up soon in the = New Year.=20 -------------------------------------------------------------------- Helpful Hints from Fellow Practitioners=20 a.. Presence is the most powerful tool a leader possesses.=20 -------------------------------------------------------------------- Reader Comments=20 All comments from our readers are welcome=20 a.. "Thanks for the MASET NEWS. I specially enjoyed the = article about "what made a good director." - Germany=20 a.. "Great articles again this month. I really like the one = in QBQ" - Maryland=20 a.. "Thank-you for your newsletter. It is very valuable, = reminding us of principles and ideas to incorporate in our daily = business life without having to take the time and incurring the expense = of going to a training class. Thank-you!" - California=20 a.. "I am looking forward to the monthly arrival of Maset = News. A breath of fresh air in my thoughts each and every time. Plus the = "American" very pragmatic way of thinking behind the readings is really = refreshing to me and helps me have new insights at business issues." - = France=20 -------------------------------------------------------------------- Top Ten List=20 MANAGING BY WALKING AROUND=20 A Checklist for Managers=20 The first 10 of 20 Ways to Communicate With Your Employees=20 1. Include affected employees in goal setting.=20 2. Give frequent and meaningful recognition for a job well = done.=20 3. Interact with employees on an informal basis.=20 4. Go to staff's work area. Meet them on their own turf.=20 5. Interact with employees on an informal basis.=20 6. Share non-confidential information with staff, and ask = for their input and response on issues.=20 7. Offset demoralizing actions and events by emphasizing = what went well, and use the experience as a learning opportunity.=20 8. Listen 80% of the time and talk 20%.=20 9. Ask staff what rumors they have heard, and address them.=20 10. Get into the "trenches" with staff. Look for = opportunities to understand employees' jobs better.=20 =A9 1995 Reid Moomaugh & Associates | Permission is granted = to reproduce this document for training and education.=20 -------------------------------------------------------------------- To Make Comments=20 Comments are welcome from our readers. Send all comments = about MASET NEWS, our web site, or inquiries for help to:=20 Charles.Loew@masetllc.com=20 Articles, comments and other valuable information from = readers will appear in the Reader Comments section.=20 We reserve the right to determine what will be published, = but will endeavor to publish everything that is submitted.=20 -------------------------------------------------------------------- Mailing List Information=20 If you would like to be removed from this mailing list, = please reply to this issue and type the words "Unsubscribe" in the = subject line.=20 Use the same method if you have a change in your e-mail = address. If you would like to add someone to our mailing list, please = use e-mail or you may directly add the person to the distribution on our = web page.=20 Message from Charles Loew=20 =20 Some religions of the world began celebrating their holidays = in November while others will do so in December and January. It would be = wonderful if all faiths and all people of this earth could pray together = for peace among all mankind. With that wish of peace to each of you, may = you enjoy your holiday with your friends and family. May the New Year = bring you peace, health and prosperity!=20 -------------------------------------------------------------------- Our feature article, "If Goals Are So Good, Why Aren't They = Easy?", by Stanton Sipes, is very timely since many organizations are = wrapping up the planning process for the next year and many individuals = are about to make their New Year's resolutions. The establishment of the = "right" goals is a vital ingredient in reaching one's vision.=20 -------------------------------------------------------------------- "The "V" Formation - a metaphor for Team Work", written by = Maset Associate Lory Ann Fischler, helps us understand that often nature = provides us many lessons on how to become a better person and operate as = a better Team Player.=20 -------------------------------------------------------------------- This month, John G. Miller writes in the QuickNote # 7 that = trying to find out "who made the mistake" is really unimportant. The = important issues are "moving forward by solving the problem and = developing a system so the mistake is not repeated. To significantly = reduce the number of mistakes made in your organization, contact us at = Charles.Loew@masetllc.com=20 Feature Article=20 =20 If Goals are so Good, Why Aren't They Easy?=20 By Stanton Sipes=20 "Most people aim at nothing in life, and hit it with amazing = accuracy". (Anonymous)=20 This comment is true for most organizations as well as = individuals, and it is truly a sad commentary on the state of the = business and personal lives of most people.=20 According to Dr. Tony Alessandra, author of Charisma and The = Platinum Rule, "Goals, when earnestly pursued, give people reasons to do = some things, and to avoid other things". In other words, those = individuals and companies who DO have goals behave on a daily basis in = alignment with their priorities, and have the ability to effectively = avoid the things that do not align with those top priorities.=20 Please click here for the rest of the article=20 -------------------------------------------------------------------- The "V" Formation - a metaphor for Team Work=20 By Lory Ann Fischler=20 This Spring, when you see geese heading back north for the = summer flying along in "V" formation, you might be interested in know = that what scientists have discovered about why they fly that way. It has = been learned that as each bird flaps its wings, it creates an up lift = for the bird immediately following.=20 By flying in "V" formation, the whole flock adds at least 71 = percent greater flying range than if each bird flew on its own.=20 Please click here for the rest of the article.=20 QBQ! QuickNote=20 =20 QBQ! (The Question Behind the Question) QuickNote #7=20 "Who dropped the ball?"=20 Being a new employee can be confusing, especially in a = fast-paced and high-stress industry like the mortgage business. Sarah = didn't complete and turn in the "right" paperwork to the payroll = department. Her first payday rolled around and - no check. Ouch. The = director of the field unit caught wind of this problem and called the = home office only to be asked, "Who made the mistake?" Upon hearing that, = the director responded with this simple yet powerful statement: "Well, = if it gets Sarah her check, then I did!"=20 "Who dropped the ball?" - does it matter? Not to leaders - = at all levels - who recognize this truth:=20 All problems are in the past, solutions are now.=20 Please click here for the rest of the article.=20 -------------------------------------------------------------------- Coming in the Next Few Issues=20 =20 a.. Six Sigma for Small and Medium Business=20 a.. Sales and marketing workshops=20 a.. Shainin Techniques=20 a.. Risk Management=20 a.. Lean Methodology - applied to all industries=20 a.. Optimizing Peak Performance in any organization=20 a.. GoalCentrix - Driving Effective Plan Execution=20 a.. A new links page to connect you to other sites of = interest and value to you=20 =20 -------------------------------------------------------------------- MASET NEWS Copyright =A9 2000-2003 by MASET, LLC.=20 Six SigmaT is a Registered Trademark and Service Mark of = Motorola, Inc.=20 MASET NEWS can be reproduced freely for limited distribution = within your organization and among friends and associates providing you = use the MASET's copyright information on all distributed copies.=20 Copyrighted information may not be sold or published without = prior written authorization and approval by Charles.Loew@masetllc.com at = MASET, LLC=20 Additional Contact Information=20 Charles Loew, President, MASET, LLC P.O. Box 10730 Tempe, AZ = 85284=20 Phone: 480-775-1269 Cell: 602-721-3680 Fax: 480-491-2144 = =20 =20 ------=_NextPart_001_0013_01C3D133.B0D6A4A0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable MASET News, Thirty-Third Edition

3D"MASET

Vol.33, = December 17,=20 2003

Welcome to MASET News

A monthly publication dedicated to = the=20 communication between MASET and our many interested = friends,=20 customers and potential customers

Visit our web site at:   www.masetllc.com=20

3D"printer
click for pdf =

New on the MASET Web = Site=20

  • We have not added anything to the web this month. = However, there=20 are many new and exciting additions coming up soon in the = New Year.=20

    Helpful Hints from Fellow=20 Practitioners=20

  • Presence is the most powerful tool a leader possesses.=20

    Reader Comments=20

    All comments from our readers are = welcome=20

  • "Thanks for the MASET NEWS. I specially enjoyed the = article=20 about "what made a good director." - Germany=20

  • "Great articles again this month. I really like the one = in QBQ"=20 - Maryland=20

  • "Thank-you for your newsletter. It is very valuable, = reminding=20 us of principles and ideas to incorporate in our daily = business life=20 without having to take the time and incurring the expense of = going=20 to a training class. Thank-you!" - California=20

  • "I am looking forward to the monthly arrival of Maset = News. A=20 breath of fresh air in my thoughts each and every time. Plus = the=20 "American" very pragmatic way of thinking behind the = readings is=20 really refreshing to me and helps me have new insights at = business=20 issues." - France=20

    Top Ten List=20

    MANAGING BY WALKING AROUND=20

    A Checklist for Managers=20

    The first 10 of 20 Ways to Communicate With Your = Employees=20

    1. Include affected employees in goal = setting.=20

    2. Give frequent and meaningful = recognition for=20 a job well done.=20

    3. Interact with employees on an = informal basis.=20

    4. Go to staff's work area. Meet them on = their=20 own turf.=20

    5. Interact with employees on an = informal basis.=20

    6. Share non-confidential information = with=20 staff, and ask for their input and response on issues.=20

    7. Offset demoralizing actions and = events by=20 emphasizing what went well, and use the experience as a = learning=20 opportunity.=20

    8. Listen 80% of the time and talk 20%.=20

    9. Ask staff what rumors they have = heard, and=20 address them.=20

    10. Get into the "trenches" with staff. = Look for=20 opportunities to understand employees' jobs better.=20

    =A9 1995 Reid Moomaugh & Associates | = Permission=20 is granted to reproduce this document for training and=20 education.=20

    To Make Comments=20

    Comments are welcome from our readers. = Send all=20 comments about MASET NEWS, our web = site, or=20 inquiries for help to:
    Charles.Loew@masetllc.com=20

    Articles, comments and other valuable = information=20 from readers will appear in the Reader Comments section.=20

    We reserve the right to determine what = will be=20 published, but will endeavor to publish everything that is=20 submitted.=20

    Mailing List = Information=20

    If you would like to be removed from this = mailing=20 list, please reply to this issue and type the words = "Unsubscribe" in=20 the subject line.=20

    Use the same method if you have a change = in your=20 e-mail address. If you would like to add someone to our = mailing=20 list, please use e-mail or you may directly add the person = to the=20 distribution on our web = page.=20

    • Message from = Charles=20 Loew

    Some religions of the world began = celebrating their=20 holidays in November while others will do so in December and = January. It would be wonderful if all faiths and all people = of this=20 earth could pray together for peace among all mankind. With = that=20 wish of peace to each of you, may you enjoy your holiday = with your=20 friends and family. May the New Year bring you peace, health = and=20 prosperity!=20

    Our feature article, "If Goals Are So = Good, Why=20 Aren't They Easy?", by Stanton Sipes, is very timely since = many=20 organizations are wrapping up the planning process for the = next year=20 and many individuals are about to make their New Year's = resolutions.=20 The establishment of the "right" goals is a vital ingredient = in=20 reaching one's vision.=20

    "The "V" Formation - a metaphor for Team = Work",=20 written by Maset Associate Lory Ann Fischler, helps us = understand=20 that often nature provides us many lessons on how to become = a better=20 person and operate as a better Team Player.=20

    This month, John G. Miller writes in the = QuickNote=20 # 7 that trying to find out "who made the mistake" is really = unimportant. The important issues are "moving forward by = solving the=20 problem and developing a system so the mistake is not = repeated. To=20 significantly reduce the number of mistakes made in your=20 organization, contact us at Charles.Loew@masetllc.com=20

    Feature = Article=20

    If Goals are so Good, Why Aren't They = Easy?

    By = Stanton Sipes

    "Most people aim at nothing in life, and hit it with = amazing=20 accuracy". (Anonymous)=20

    This comment is true for most organizations as well as=20 individuals, and it is truly a sad commentary on the state = of the=20 business and personal lives of most people.=20

    According to Dr. Tony Alessandra, author of Charisma and = The=20 Platinum Rule, "Goals, when earnestly pursued, give people = reasons=20 to do some things, and to avoid other things". In other = words, those=20 individuals and companies who DO have goals behave on a = daily basis=20 in alignment with their priorities, and have the ability to=20 effectively avoid the things that do not align with those = top=20 priorities.=20

    Please=20 click here for the rest of the article=20

    The "V" Formation - a metaphor for = Team=20 Work

    By Lory Ann Fischler

    This Spring, when you see geese heading = back north=20 for the summer flying along in "V" formation, you might be=20 interested in know that what scientists have discovered = about why=20 they fly that way. It has been learned that as each bird = flaps its=20 wings, it creates an up lift for the bird immediately = following.=20

    By flying in "V" formation, the whole = flock adds at=20 least 71 percent greater flying range than if each bird flew = on its=20 own.=20

    Please=20 click here for the rest of the article.

    QBQ! = QuickNote

    QBQ! (The Question Behind the = Question)=20 QuickNote #7=20

    "Who dropped the = ball?"=20

    Being a new employee can be confusing, = especially=20 in a fast-paced and high-stress industry like the mortgage = business.=20 Sarah didn't complete and turn in the "right" paperwork to = the=20 payroll department. Her first payday rolled around and - no = check.=20 Ouch. The director of the field unit caught wind of this = problem and=20 called the home office only to be asked, "Who made the = mistake?"=20 Upon hearing that, the director responded with this simple = yet=20 powerful statement: "Well, if it gets Sarah her check, then = I did!"=20

    "Who dropped the ball?" - does = it matter?=20 Not to leaders - at all levels - who recognize this = truth:=20

    All problems are in the past, solutions = are now.=20

    Please click=20 here for the rest of the article.=20

    Coming in the Next=20 Few Issues

  • Six Sigma for Small and Medium Business=20
  • Sales and marketing workshops=20
  • Shainin Techniques=20
  • Risk Management=20
  • Lean Methodology - applied to all industries=20
  • Optimizing Peak Performance in any organization=20
  • GoalCentrix - Driving Effective Plan Execution=20
  • A new links page to connect you to other sites of = interest and=20 value to you


    • MASET NEWS = Copyright =A9=20 2000-2003 by MASET, LLC.
    Six Sigma=99 is a Registered = Trademark=20 and Service Mark of Motorola, Inc.=20

    MASET NEWS can be = reproduced=20 freely for limited distribution within your organization and = among=20 friends and associates providing you use the MASET's = copyright=20 information on all distributed copies.

    Copyrighted=20 information may not be sold or published without prior = written=20 authorization and approval by Charles.Loew@masetllc.com=20 at MASET, LLC

    Additional Contact Information
    Charles = Loew,=20 President, MASET, LLC P.O. Box 10730 Tempe, AZ 85284 =
    Phone:=20 480-775-1269   Cell:=20 602-721-3680   Fax: 480-491-2144=20 =

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AAAALAAAAAAqACMAAAX/ICCOZGmeaKqubOuOSPzOJwLbNI2Tct7ijUap50PtAJKgRAIQCIpGUVC0 ZD6hRoY22dA2sSgI4BHUeq9gE+TB5j4I6PQIUtGQG2z2IXbE0iEHBxETE0FvBwMEAEQ+EHQEEwYG gYMTEQcEBAEBihBxLnQAEZuRBgUFlJebBBEOrp8rDGIFHBmsAQOmmQQHuJkDA64OAn0pDAoimQUY GwUGA5wE0KzAwcEOB4vFJsenyQSnp5rR0NXW2AkIsNwKkt4AytPjuLjVrnvr7KWmBQAK0QESbNpU zp4TFhQAHJPE8BQyBQsECqRXcMBBhBQutGvo0EDEiAEJ1guUL0wAd+EKZbSDmKBlSFyBgJU8cWEc vwIE2n2UGDBQPQszSzyRwGCcOJ0KWgr0uQloUBMH2YzL6TFB0kAunUI5GGnqggWBIqa7COaguABh I6p7SuMgq68LKJCVI/RJ3Ll0Tzhhm7ev37+AA4cAADs= ------=_NextPart_000_0012_01C3D133.B0D6A4A0-- From michael@mail.eisinc.com Fri Jan 02 14:01:28 2004 Received: from [66.193.178.6] (helo=mail.eisinc.com) by cpanel.logical.net with esmtp (TLSv1:DES-CBC3-SHA:168) (Exim 4.24) id 1AcUY4-0007FE-F7 for eis@lists.logical.net; Fri, 02 Jan 2004 14:01:28 -0500 Received: from betty ([192.168.0.140]) by mail.eisinc.com (8.12.9/8.12.8) with SMTP id i02Ivevr021143 for ; Fri, 2 Jan 2004 13:57:40 -0500 Message-ID: <003f01c3d162$d4036ba0$8c00a8c0@eisinc.com> From: "Mike Clarke" To: Date: Fri, 2 Jan 2004 14:01:28 -0500 MIME-Version: 1.0 Content-Type: multipart/related; type="multipart/alternative"; boundary="----=_NextPart_000_003B_01C3D138.EB02AA20" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 X-Mailman-Approved-At: Fri, 02 Jan 2004 14:02:25 -0500 Cc: Subject: [Eis] Fw: MASET News Volume 666 -- January 21, 2004 X-BeenThere: Eis@lists.logical.net X-Mailman-Version: 2.1.3 Precedence: list Reply-To: Mike Clarke List-Id: Dirty Laundry List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 02 Jan 2004 19:01:29 -0000 This is a multi-part message in MIME format. ------=_NextPart_000_003B_01C3D138.EB02AA20 Content-Type: multipart/alternative; boundary="----=_NextPart_001_003C_01C3D138.EB02AA20" ------=_NextPart_001_003C_01C3D138.EB02AA20 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable MASET News, Thirty-Third Edition=20 Vol.33, December 17, 2003=20 Welcome to MASET News A monthly publication dedicated to the communication = between MASET and our many interested friends, customers and potential = customers=20 Visit our web site at: www.masetllc.com=20 =20 click for pdf=20 =20 =20 New on the MASET Web Site=20 a.. We have not added anything to the web this month. = However, there are many new and exciting additions coming up soon in the = New Year.=20 -------------------------------------------------------------------- Helpful Hints from Fellow Practitioners=20 a.. Presence is the most powerful tool a leader possesses.=20 -------------------------------------------------------------------- Reader Comments=20 All comments from our readers are welcome=20 a.. "Thanks for the MASET NEWS. I specially enjoyed the = article about "what made a good director." - Germany=20 a.. "Great articles again this month. I really like the one = in QBQ" - Maryland=20 a.. "Thank-you for your newsletter. It is very valuable, = reminding us of principles and ideas to incorporate in our daily = business life without having to take the time and incurring the expense = of going to a training class. Thank-you!" - California=20 a.. "I am looking forward to the monthly arrival of Maset = News. A breath of fresh air in my thoughts each and every time. Plus the = "American" very pragmatic way of thinking behind the readings is really = refreshing to me and helps me have new insights at business issues." - = France=20 -------------------------------------------------------------------- Top Ten List=20 MANAGING BY WALKING AROUND=20 A Checklist for Managers=20 The first 10 of 20 Ways to Communicate With Your Employees=20 1. Include affected employees in goal setting.=20 2. Give frequent and meaningful recognition for a job well = done.=20 3. Interact with employees on an informal basis.=20 4. Go to staff's work area. Meet them on their own turf.=20 5. Interact with employees on an informal basis.=20 6. Share non-confidential information with staff, and ask = for their input and response on issues.=20 7. Offset demoralizing actions and events by emphasizing = what went well, and use the experience as a learning opportunity.=20 8. Listen 80% of the time and talk 20%.=20 9. Ask staff what rumors they have heard, and address them.=20 10. Get into the "trenches" with staff. Look for = opportunities to understand employees' jobs better.=20 =A9 1995 Reid Moomaugh & Associates | Permission is granted = to reproduce this document for training and education.=20 -------------------------------------------------------------------- To Make Comments=20 Comments are welcome from our readers. Send all comments = about MASET NEWS, our web site, or inquiries for help to:=20 Charles.Loew@masetllc.com=20 Articles, comments and other valuable information from = readers will appear in the Reader Comments section.=20 We reserve the right to determine what will be published, = but will endeavor to publish everything that is submitted.=20 -------------------------------------------------------------------- Mailing List Information=20 If you would like to be removed from this mailing list, = please reply to this issue and type the words "Unsubscribe" in the = subject line.=20 Use the same method if you have a change in your e-mail = address. If you would like to add someone to our mailing list, please = use e-mail or you may directly add the person to the distribution on our = web page.=20 Message from Charles Loew=20 =20 Some religions of the world began celebrating their holidays = in November while others will do so in December and January. It would be = wonderful if all faiths and all people of this earth could pray together = for peace among all mankind. With that wish of peace to each of you, may = you enjoy your holiday with your friends and family. May the New Year = bring you peace, health and prosperity!=20 -------------------------------------------------------------------- Our feature article, "If Goals Are So Good, Why Aren't They = Easy?", by Stanton Sipes, is very timely since many organizations are = wrapping up the planning process for the next year and many individuals = are about to make their New Year's resolutions. The establishment of the = "right" goals is a vital ingredient in reaching one's vision.=20 -------------------------------------------------------------------- "The "V" Formation - a metaphor for Team Work", written by = Maset Associate Lory Ann Fischler, helps us understand that often nature = provides us many lessons on how to become a better person and operate as = a better Team Player.=20 -------------------------------------------------------------------- This month, John G. Miller writes in the QuickNote # 7 that = trying to find out "who made the mistake" is really unimportant. The = important issues are "moving forward by solving the problem and = developing a system so the mistake is not repeated. To significantly = reduce the number of mistakes made in your organization, contact us at = Charles.Loew@masetllc.com=20 Feature Article=20 =20 If Goals are so Good, Why Aren't They Easy?=20 By Stanton Sipes=20 "Most people aim at nothing in life, and hit it with amazing = accuracy". (Anonymous)=20 This comment is true for most organizations as well as = individuals, and it is truly a sad commentary on the state of the = business and personal lives of most people.=20 According to Dr. Tony Alessandra, author of Charisma and The = Platinum Rule, "Goals, when earnestly pursued, give people reasons to do = some things, and to avoid other things". In other words, those = individuals and companies who DO have goals behave on a daily basis in = alignment with their priorities, and have the ability to effectively = avoid the things that do not align with those top priorities.=20 Please click here for the rest of the article=20 -------------------------------------------------------------------- The "V" Formation - a metaphor for Team Work=20 By Lory Ann Fischler=20 This Spring, when you see geese heading back north for the = summer flying along in "V" formation, you might be interested in know = that what scientists have discovered about why they fly that way. It has = been learned that as each bird flaps its wings, it creates an up lift = for the bird immediately following.=20 By flying in "V" formation, the whole flock adds at least 71 = percent greater flying range than if each bird flew on its own.=20 Please click here for the rest of the article.=20 QBQ! QuickNote=20 =20 QBQ! (The Question Behind the Question) QuickNote #7=20 "Who dropped the ball?"=20 Being a new employee can be confusing, especially in a = fast-paced and high-stress industry like the mortgage business. Sarah = didn't complete and turn in the "right" paperwork to the payroll = department. Her first payday rolled around and - no check. Ouch. The = director of the field unit caught wind of this problem and called the = home office only to be asked, "Who made the mistake?" Upon hearing that, = the director responded with this simple yet powerful statement: "Well, = if it gets Sarah her check, then I did!"=20 "Who dropped the ball?" - does it matter? Not to leaders - = at all levels - who recognize this truth:=20 All problems are in the past, solutions are now.=20 Please click here for the rest of the article.=20 -------------------------------------------------------------------- Coming in the Next Few Issues=20 =20 a.. Six Sigma for Small and Medium Business=20 a.. Sales and marketing workshops=20 a.. Shainin Techniques=20 a.. Risk Management=20 a.. Lean Methodology - applied to all industries=20 a.. Optimizing Peak Performance in any organization=20 a.. GoalCentrix - Driving Effective Plan Execution=20 a.. A new links page to connect you to other sites of = interest and value to you=20 =20 -------------------------------------------------------------------- MASET NEWS Copyright =A9 2000-2003 by MASET, LLC.=20 Six SigmaT is a Registered Trademark and Service Mark of = Motorola, Inc.=20 MASET NEWS can be reproduced freely for limited distribution = within your organization and among friends and associates providing you = use the MASET's copyright information on all distributed copies.=20 Copyrighted information may not be sold or published without = prior written authorization and approval by Charles.Loew@masetllc.com at = MASET, LLC=20 Additional Contact Information=20 Charles Loew, President, MASET, LLC P.O. Box 10730 Tempe, AZ = 85284=20 Phone: 480-775-1269 Cell: 602-721-3680 Fax: 480-491-2144 = =20 =20 ------=_NextPart_001_003C_01C3D138.EB02AA20 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable MASET News, Thirty-Third Edition

    3D"MASET

    Vol.33, = December 17,=20 2003

    Welcome to MASET News

    A monthly publication dedicated to = the=20 communication between MASET and our many interested = friends,=20 customers and potential customers

    Visit our web site at:   www.masetllc.com=20

    3D"printer
    click for pdf =

    New on the MASET Web = Site=20

  • We have not added anything to the web this month. = However, there=20 are many new and exciting additions coming up soon in the = New Year.=20

    Helpful Hints from Fellow=20 Practitioners=20

  • Presence is the most powerful tool a leader possesses.=20

    Reader Comments=20

    All comments from our readers are = welcome=20

  • "Thanks for the MASET NEWS. I specially enjoyed the = article=20 about "what made a good director." - Germany=20

  • "Great articles again this month. I really like the one = in QBQ"=20 - Maryland=20

  • "Thank-you for your newsletter. It is very valuable, = reminding=20 us of principles and ideas to incorporate in our daily = business life=20 without having to take the time and incurring the expense of = going=20 to a training class. Thank-you!" - California=20

  • "I am looking forward to the monthly arrival of Maset = News. A=20 breath of fresh air in my thoughts each and every time. Plus = the=20 "American" very pragmatic way of thinking behind the = readings is=20 really refreshing to me and helps me have new insights at = business=20 issues." - France=20

    Top Ten List=20

    MANAGING BY WALKING AROUND=20

    A Checklist for Managers=20

    The first 10 of 20 Ways to Communicate With Your = Employees=20

    1. Include affected employees in goal = setting.=20

    2. Give frequent and meaningful = recognition for=20 a job well done.=20

    3. Interact with employees on an = informal basis.=20

    4. Go to staff's work area. Meet them on = their=20 own turf.=20

    5. Interact with employees on an = informal basis.=20

    6. Share non-confidential information = with=20 staff, and ask for their input and response on issues.=20

    7. Offset demoralizing actions and = events by=20 emphasizing what went well, and use the experience as a = learning=20 opportunity.=20

    8. Listen 80% of the time and talk 20%.=20

    9. Ask staff what rumors they have = heard, and=20 address them.=20

    10. Get into the "trenches" with staff. = Look for=20 opportunities to understand employees' jobs better.=20

    =A9 1995 Reid Moomaugh & Associates | = Permission=20 is granted to reproduce this document for training and=20 education.=20

    To Make Comments=20

    Comments are welcome from our readers. = Send all=20 comments about MASET NEWS, our web = site, or=20 inquiries for help to:
    Charles.Loew@masetllc.com=20

    Articles, comments and other valuable = information=20 from readers will appear in the Reader Comments section.=20

    We reserve the right to determine what = will be=20 published, but will endeavor to publish everything that is=20 submitted.=20

    Mailing List = Information=20

    If you would like to be removed from this = mailing=20 list, please reply to this issue and type the words = "Unsubscribe" in=20 the subject line.=20

    Use the same method if you have a change = in your=20 e-mail address. If you would like to add someone to our = mailing=20 list, please use e-mail or you may directly add the person = to the=20 distribution on our web = page.=20

    • Message from = Charles=20 Loew

    Some religions of the world began = celebrating their=20 holidays in November while others will do so in December and = January. It would be wonderful if all faiths and all people = of this=20 earth could pray together for peace among all mankind. With = that=20 wish of peace to each of you, may you enjoy your holiday = with your=20 friends and family. May the New Year bring you peace, health = and=20 prosperity!=20

    Our feature article, "If Goals Are So = Good, Why=20 Aren't They Easy?", by Stanton Sipes, is very timely since = many=20 organizations are wrapping up the planning process for the = next year=20 and many individuals are about to make their New Year's = resolutions.=20 The establishment of the "right" goals is a vital ingredient = in=20 reaching one's vision.=20

    "The "V" Formation - a metaphor for Team = Work",=20 written by Maset Associate Lory Ann Fischler, helps us = understand=20 that often nature provides us many lessons on how to become = a better=20 person and operate as a better Team Player.=20

    This month, John G. Miller writes in the = QuickNote=20 # 7 that trying to find out "who made the mistake" is really = unimportant. The important issues are "moving forward by = solving the=20 problem and developing a system so the mistake is not = repeated. To=20 significantly reduce the number of mistakes made in your=20 organization, contact us at Charles.Loew@masetllc.com=20

    Feature = Article=20

    If Goals are so Good, Why Aren't They = Easy?

    By = Stanton Sipes

    "Most people aim at nothing in life, and hit it with = amazing=20 accuracy". (Anonymous)=20

    This comment is true for most organizations as well as=20 individuals, and it is truly a sad commentary on the state = of the=20 business and personal lives of most people.=20

    According to Dr. Tony Alessandra, author of Charisma and = The=20 Platinum Rule, "Goals, when earnestly pursued, give people = reasons=20 to do some things, and to avoid other things". In other = words, those=20 individuals and companies who DO have goals behave on a = daily basis=20 in alignment with their priorities, and have the ability to=20 effectively avoid the things that do not align with those = top=20 priorities.=20

    Please=20 click here for the rest of the article=20

    The "V" Formation - a metaphor for = Team=20 Work

    By Lory Ann Fischler

    This Spring, when you see geese heading = back north=20 for the summer flying along in "V" formation, you might be=20 interested in know that what scientists have discovered = about why=20 they fly that way. It has been learned that as each bird = flaps its=20 wings, it creates an up lift for the bird immediately = following.=20

    By flying in "V" formation, the whole = flock adds at=20 least 71 percent greater flying range than if each bird flew = on its=20 own.=20

    Please=20 click here for the rest of the article.

    QBQ! = QuickNote

    QBQ! (The Question Behind the = Question)=20 QuickNote #7=20

    "Who dropped the = ball?"=20

    Being a new employee can be confusing, = especially=20 in a fast-paced and high-stress industry like the mortgage = business.=20 Sarah didn't complete and turn in the "right" paperwork to = the=20 payroll department. Her first payday rolled around and - no = check.=20 Ouch. The director of the field unit caught wind of this = problem and=20 called the home office only to be asked, "Who made the = mistake?"=20 Upon hearing that, the director responded with this simple = yet=20 powerful statement: "Well, if it gets Sarah her check, then = I did!"=20

    "Who dropped the ball?" - does = it matter?=20 Not to leaders - at all levels - who recognize this = truth:=20

    All problems are in the past, solutions = are now.=20

    Please click=20 here for the rest of the article.=20

    Coming in the Next=20 Few Issues

  • Six Sigma for Small and Medium Business=20
  • Sales and marketing workshops=20
  • Shainin Techniques=20
  • Risk Management=20
  • Lean Methodology - applied to all industries=20
  • Optimizing Peak Performance in any organization=20
  • GoalCentrix - Driving Effective Plan Execution=20
  • A new links page to connect you to other sites of = interest and=20 value to you


    • MASET NEWS = Copyright =A9=20 2000-2003 by MASET, LLC.
    Six Sigma=99 is a Registered = Trademark=20 and Service Mark of Motorola, Inc.=20

    MASET NEWS can be = reproduced=20 freely for limited distribution within your organization and = among=20 friends and associates providing you use the MASET's = copyright=20 information on all distributed copies.

    Copyrighted=20 information may not be sold or published without prior = written=20 authorization and approval by Charles.Loew@masetllc.com=20 at MASET, LLC

    Additional Contact Information
    Charles = Loew,=20 President, MASET, LLC P.O. Box 10730 Tempe, AZ 85284 =
    Phone:=20 480-775-1269   Cell:=20 602-721-3680   Fax: 480-491-2144=20 =

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<006c01c3d164$61f9c700$8c00a8c0@eisinc.com> From: "Mike Clarke" To: Date: Fri, 2 Jan 2004 14:12:36 -0500 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 X-Mailman-Approved-At: Fri, 02 Jan 2004 15:02:02 -0500 Cc: Subject: [Eis] eat my test message, you filthy pigs X-BeenThere: Eis@lists.logical.net X-Mailman-Version: 2.1.3 Precedence: list Reply-To: Mike Clarke List-Id: Dirty Laundry List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 02 Jan 2004 19:12:36 -0000 I have nothing of value to say. Only that I hate you and wish grave bodily harm upon thee. And may that harm come in the form of a lawn mower or perhaps even a rabid vulture or two. Yours truly, but not really, - Blakk Frogg